Backbase has unveiled its Intelligence Fabric, a groundbreaking addition to its Engagement Banking Platform designed to transform how banks utilize data and artificial intelligence (AI). This development responds to the pressing need for banks to deliver more personalized and efficient services amid evolving customer expectations.
The Intelligence Fabric enables the implementation of Agentic AI, allowing AI agents to streamline customer journeys, from simple inquiries to complex onboarding tasks. By integrating seamlessly with existing banking systems, Backbase’s platform creates a unified digital experience, enhancing customer interactions through real-time data access.
Key features of the Intelligence Fabric include AI-driven conversational banking and predictive analytics, all while ensuring compliance. Backbase aims to equip banks with tools for automating customer support and providing tailored insights, positioning itself as a leader in the digital banking landscape.
Jouk Pleiter, CEO emphasized the potential of the Intelligence Fabric, stating that it represents a significant leap forward in empowering banks to leverage data and AI effectively. With this innovation, Backbase is poised to redefine the banking experience for both institutions and their customers.
